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Imperial Detail Co. — Privacy Policy

Last updated: 20/11/2025

Imperial Detail Co. (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following types of personal information when you use our services, visit our website, or contact us:

Personal Details

  • Name

  • Phone number

  • Email address

  • Home or service address

Vehicle Information

  • Vehicle make, model, colour

  • Registration (may be photographed for booking verification)

  • Vehicle condition notes and service records

Billing & Payment Information

  • Payment method (we do not store full card numbers)

  • Invoice details

  • Transaction history

Digital Information

  • Website analytics (traffic, device type, click behaviour)

  • Cookies and similar tracking technologies

  • IP address

2. How We Use Your Information

We use your personal information to:

  • Manage bookings and provide detailing services

  • Contact you regarding your appointment

  • Create invoices and process payments

  • Maintain service history for your vehicle

  • Improve our website, services, and customer experience

  • Send updates, promotions, or reminders with your consent

  • Verify identity if fraud or disputes arise

We only collect the information necessary to run our business professionally and legally.

3. Sharing Your Information

We do not sell your information.

We may share your information only with:

  • Service providers (e.g., payment platforms, scheduling software)

  • Accountants or tax advisors when required

  • Legal authorities if required by law

  • Marketing tools you choose to opt into (email lists, SMS updates, etc.)

Any third party we work with must comply with the New Zealand Privacy Act 2020.

4. Data Storage & Security

We store your information securely using:

  • Encrypted systems

  • Password-protected devices

  • Secure payment platforms

  • Access controls for staff

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

5. Photos & Videos of Your Vehicle

We may take before-and-after photos/videos for:

  • Service records

  • Quality control

  • Training

  • Marketing (e.g., website, social media)

If you do not want your vehicle featured publicly, please inform us before your service begins. We can blur the number plate or avoid posting altogether.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Request access to any personal information we hold about you

  • Request correction of inaccurate information

  • Ask us to delete your data (except where required for tax, safety, or legal reasons)

  • Opt out of marketing messages at any time

To exercise these rights, contact us using the details at the bottom of this policy.

7. Cookies & Website Tracking

Our website may use cookies and analytic tools to improve user experience and collect anonymous usage data (e.g., Google Analytics).

Cookies help us understand:

  • Which pages people visit

  • How users navigate the site

  • How we can improve our content and design

You can disable cookies in your browser settings if you prefer.

8. Retention of Information

We keep your personal information only for as long as it is necessary to:

  • Provide services

  • Maintain records for tax and legal purposes

  • Handle disputes or warranty claims

After this period, information may be securely deleted or anonymised.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the latest revision date.

Continued use of our services means you accept the updated version.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Imperial Detail Co.
Email: daniel@imperialdetail.co.nz
Phone: 02108685610